Standard operating purpose SOP:
Check-in Procedure:
* Welcome Guest with smile and greet the node.
* Confirm details, room type, guest preferences.
* Take say-so from invoice or take deposit.
* Give registration card to sign
* Give key card
* take guest is he require any further assistance
* Point military commission to the room
* Wish guest to enjoy their stay
Hotel report time s at 14 o time
* Check-out procedure:
* Arrange all paperwork
* Greet the guest
* intercommunicate about their stay
* Review bill with guest
* demonstrate payment
* Thank for the costumer
Hotel foilout time is at 12oclock.
Late checkouts
Guest are contacted and reminded if hotel is not fully book that day they give extra 30minutes to check out, if they are officious guest have to pay Extra 20euro charges, and if guest check outs at 6 oclock 40euros extra.
Overbooking:
The hotels deals with overbooking by victorious their guest to the other hotel by organising transport for them .
No shows:
Hotel deals with no shows by calling next day to the guest and communicate why they havent showed up , if there is no reason than they charge the guest .
Dealing with complains:
* Let the client have his or her say and remain polite and friendly.
* Ask questions to clarify any points:
* Summarise the problem:
* Resolve the site if possible
* If receptionist cannot meet the demands of the customer, complaint is passed on to
* the appropriate manager or supervisor, giving them all the details you have
* Record the complaint.
2 recognize Control
Methods of payment accepted :
* Foreign currencies
* Cheques
* Visa card
* Master card
* American express
* Laser card
* Traveller cheques
Walk-in/ take place guests
* To avoid any possibility of a skipper and hence...If you sine qua non to get a full essay, order it on our website: Orderessay
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