Customer Service

Customer remedyment Exercise Delegate Instruction rag week You will be shown a short Clip. It is of a hotel eatery and there are some node servicing issues. I want you to write down anything you see in the garb that does non set up majuscule guest service. Use the left hand hand lieu of your answer sheets to write your observations. The clip is bonny over 9 minutes long you can identify notes during the clip and you will have 15 minutes afterwards the clip to write down what you would do to make the service in the hotel more effective. Use the right hand side of the answer sheet to write down your recommendations Do not discuss your answers just write them down. If you require more paper please raise your hand and your assessor will hug drug you some. Good Luck For Example What did you see that did not demonstrate great customer help | What would you do to improve the customer have sex | Puts chicken on the hot counter and starts chatting to his friend.Customer has to posit 3 times for ketchupDismisses the customersManger is Rude about Mr. Johnstons married woman | Give chicken to customer as soon as it leaves the kitchen and apologies for the wait. Offer condiments and tell couple to enjoy their meal. Give customer ketchup when they strike for it.

Never dismiss customers Always note them with good eye contact and a smile and ask them what they needNo recommendation no points! | Total | Total | Name| encounter | What did you see that did not demonstrate great customer Service | What would you do to improve the customer experience | | | What did you see that did not demonstrate great customer Service | What would you do to improve the customer experience | | | What did you see that did not demonstrate great customer Service | What would you do to improve the customer experience | | | What did you see that did not demonstrate great customer Service | What would you do to improve the customer experience | | | If you want to bring forth a full essay, order it on our website: Orderessay

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